ME Networks offers SLAs that can cover any hours of operation. We have teams of IT support engineers ready to spring into action within fifteen minutes of an issue arising. If your business or organisation requires 24/7 IT support, getting it done with in-house employees can be both expensive and problematic. The competencies required to deal with complex IT systems issues can frequently involve having to disturb the sleep of some of your most valuable employees. By using an ME Networks 24/7 IT support package, you save the time, money, and logistical problems associated with addressing issues that can arise at any time.
While we do offer 24/7 IT support, the majority of our clients have limited hours of operation. For this reason, we always consult with our clients and determine response times and coverage depending on the specific needs of the business. This results in a highly effective and cost-efficient solution. Combine this flexibility with a bespoke selection from our broad range of support options, and you have an optimal IT support contract.
24/ IT Support: the costs and difficulties of in-house support
If you run a business that requires 24/7 IT support, you are no doubt familiar with the immense associated difficulties and expenses.
When it comes to IT systems support, it is simply not economically sound to pay the high salaries of the personnel required to ensure the smooth running of operations. The alternative, which is to have the necessary personnel on call for 24/7 IT support can still be very expensive, not to mention resulting in the overworking of key staff members. Even if you have the necessary staff to organise and enforce who is responsible for the system and when, there is no real guarantee that the person will be available for work when an emergency strikes. This problem is further complicated by holiday schedules, which can potentially leave the company without adequate support for a large portion of the year. If your work processes are time sensitive, it is crucial that you have a 24/7 IT support mechanism that can respond to and resolve issues quickly and effectively.
At ME Networks, we offer pay-as-you-go and fixed cost payment plans, (or a combination of the two). With our 24/7 support and our complete flexibility when it comes to support elements included in each contract, we are confident that our services will cut costs, increase productivity and system performance for our clients. Every year, we save our clients millions of euros in money and productivity.